Effective Date: March 24th, 2026

These Terms of Service (“Terms”) govern your use of the services provided by Kristina M Karim DBA Superior Vanguard Systems. By accessing this website or submitting your information, you agree to be bound by these Terms.

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1. Services Provided

Superior Vanguard Systems, "SVS" provides communication automation services designed to help businesses respond to incoming inquiries and missed calls. This includes automated SMS messaging and call forwarding systems to capture and convert leads.

All services are provided on an “as-is” basis. SVS does not guarantee uninterrupted service, specific results, or particular business outcomes.

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2. SMS Communications & A2P Compliance

By providing your phone number and consenting on this website, you agree to receive SMS messages from SVS related to:

• Your inquiry

• Service updates

• Account notifications

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You can cancel the SMS service at any time and may opt out of SMS communications at any time by replying STOP to (424)-786-5236. After you send "STOP" to us, we will send you an SMS message to confirm you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or contact SVS directly at [email protected].

Consent to receive SMS messages is not a condition of purchasing services.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages (message frequency) as a response from calling us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

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3. Use of Information

Information submitted through this website is handled according to our Privacy Policy. If you have any questions regarding privacy, please read our Privacy Policy: Privacy Policy.

SVS does not sell, rent, or share personal information with third parties for marketing purposes.

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4. Client Obligations

If you are a business using SVS services:

1. Provide accurate contact information for all leads and staff.

2. Ensure all recipients have consented to receive SMS messages if required under local laws.

3. Comply with applicable laws, including TCPA (U.S.) or local messaging regulations.

SVS is not responsible for client misuse of the system or violations of messaging laws.

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5. Limitation of Liability

SVS shall not be liable for any:

• Indirect, incidental, consequential, or punitive damages

• Lost revenue, profits, or business opportunities

• Technical issues caused by carriers or third-party platforms

Use of SVS services is at your own risk.

Carriers are not liable for delayed or undelivered messages.

Superior Vanguard Systems is not liable for delayed or undelivered messages.

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6. Modifications & Updates

SVS reserves the right to update or modify these Terms at any time. Changes will be reflected on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

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7. Governing Law

These Terms are governed by the laws of the State of California, USA. Any disputes arising from these Terms or your use of SVS services shall be resolved under California law.

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8. Service Agreement & Billing

By purchasing or enrolling in services with Superior Vanguard Systems, a DBA of Kristina M Karim (“SVS”), the Client agrees to the following terms:

Additional usage will be billed at the applicable per-message rate if usage exceeds included limits. SVS reserves the right to recommend plan upgrades based on usage.

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9. Billing & Payment Authorization

Client agrees to pay all fees associated with services provided by SVS. Payment will be automatically charged to the payment method on file on a recurring monthly basis. Billing dates are determined by SVS at the time of account setup.

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10. Minimum Commitment

All services require a minimum commitment of three (3) months. Early cancellation before the completion of the initial term is not permitted.

10B. Refund Policy

Due to the nature of digital services and the setup costs associated with onboarding, SVS maintains the following refund policy:

Setup and onboarding fees are non-refundable once work has commenced

Monthly subscription fees are non-refundable once a billing cycle has begun

Exceptions may be made at the sole discretion of SVS in cases of documented technical failure directly caused by SVS

Clients who cancel within the 3-month minimum commitment period remain responsible for all remaining payments in that term per Section 10

To request a refund consideration, contact: [email protected]

SVS will respond to all refund inquiries within 5 business days.

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11. Renewal & Cancellation

After the initial 3-month term, services will continue on a month-to-month basis.

To cancel services, Client must provide a minimum of thirty (30) days written notice via email to:

[email protected]

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12. Pause Policy

Clients may request to pause services for up to two (2) months per calendar year in monthly increments. Pauses must be requested in writing and approved by SVS. Billing may continue depending on the services being maintained during the pause period.

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13. Failed Payments

If a payment fails, Client will have a grace period of fourteen (14) days to update payment information.

If payment is not received within this period, SVS reserves the right to suspend or terminate services, including but not limited to phone numbers, messaging services, and CRM access.

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14. Service Suspension & Data

In the event of non-payment or account termination, SVS reserves the right to suspend access to services and may release or reassign associated phone numbers. SVS is not responsible for any data loss resulting from account suspension or termination.

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15. Compliance Responsibility

Client agrees to use all services in compliance with applicable laws and regulations, including A2P messaging requirements. SVS is not responsible for misuse of messaging services by the Client.

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16. No Guarantees

SVS provides communication and automation tools. We do not guarantee specific business results, lead volume, or revenue outcomes.

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17. Phone Number Ownership

Phone numbers provided through SVS remain the property of the platform unless otherwise agreed in writing.

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18. Age Restrictrions

You must be 18 years of age or older to use this SMS service.

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19. Payments, Security, and Third-Party Services

All payment transactions made through this platform are processed by secure third-party payment processors. Superior Vanguard Systems does not collect, store, or retain full credit card numbers or payment credentials on its servers. Payment information entered by users is transmitted directly to the payment processor and handled in accordance with that processor’s security and compliance standards.

By using the Services, you acknowledge and agree that payment processing and certain platform functions rely on third-party service providers, including but not limited to GoHighLevel, Stripe, cloud infrastructure providers, telecommunications providers, and related vendors. Superior Vanguard Systems does not control and is not responsible for the security, availability, performance, or practices of these third-party services.

While Superior Vanguard Systems implements commercially reasonable safeguards to protect account access and platform integrity, no internet-based system can be guaranteed to be completely secure. Users acknowledge and accept the inherent risks associated with online services and electronic communications.

To the fullest extent permitted under the laws of the State of California and applicable federal law, Superior Vanguard Systems shall not be liable for any damages, losses, claims, or liabilities arising from or related to:

Unauthorized access to, or interception of, data transmitted through third-party systems.

Security breaches, outages, or service interruptions originating from third-party providers.

Payment processing errors, disputes, chargebacks, or fraud handled through the payment processor.

Technical failures, integrations, or automations provided by external platforms.

Users agree that any payment disputes must be resolved directly with the applicable payment processor or issuing financial institution.

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20. Limitation of Liability

To the fullest extent permitted by applicable law, Superior Vanguard Systems, its owners, affiliates, employees, contractors, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of data, loss of customers, or business interruption arising out of or related to the use of, or inability to use, the Services.

In no event shall the total liability of Superior Vanguard Systems for any claims arising out of or relating to the Services exceed the total amount paid by the user to Superior Vanguard Systems for the Services during the three (3) months preceding the event giving rise to the claim.

Users acknowledge and agree that the Services are provided on an “as-is” and “as-available” basis and that use of the platform is at the user’s sole risk.

Some jurisdictions may not allow certain limitations of liability. In such cases, the liability of Superior Vanguard Systems shall be limited to the maximum extent permitted by law.

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21. Binding Arbitration and Class Action Waiver

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to the Services, these Terms, or the use of the platform shall be resolved exclusively through final and binding arbitration rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies.

Arbitration shall be administered by a recognized arbitration provider and conducted in accordance with its applicable rules. The arbitration shall take place in the State of California unless otherwise agreed by the parties.

You and Superior Vanguard Systems agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit, class arbitration, or other representative proceeding against Superior Vanguard Systems.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement.

If any portion of this arbitration provision is found to be unenforceable, the remaining portions shall remain in full force and effect.

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22. No Guarantee of Results

Superior Vanguard Systems provides software tools, automation systems, and communication technology designed to assist businesses with lead management, messaging automation, customer engagement, and related services.

While the platform is designed to improve operational efficiency and responsiveness, Superior Vanguard Systems does not guarantee any specific business outcome, including but not limited to increased sales, revenue, lead conversion, customer acquisition, or business growth.

Results obtained through the use of the Services may vary significantly based on numerous factors outside of our control, including business model, marketing efforts, sales practices, staff responsiveness, customer demand, and industry conditions.

Users acknowledge that the Services are tools intended to assist business operations and that the ultimate success of any marketing, sales, or communication strategy depends on the user’s independent implementation and decision-making.

Superior Vanguard Systems shall not be liable for any perceived or actual failure of the Services to produce specific financial or business results.

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23. Automation Systems and Communication Disclaimer

The Services may include automated communication features such as missed call text-back systems, automated responses, message sequences, appointment reminders, and other workflow-based automations.

While Superior Vanguard Systems strives to maintain reliable platform functionality, users acknowledge that automated systems rely on multiple third-party technologies, including telecommunications networks, cloud infrastructure, internet connectivity, and third-party software providers.

As a result, automated communications may occasionally experience delays, interruptions, delivery failures, or technical errors beyond the control of Superior Vanguard Systems.

Superior Vanguard Systems does not guarantee that all calls, messages, notifications, or automations will be delivered, received, or processed without interruption or error.

Users remain solely responsible for monitoring their communications, managing their customer relationships, and ensuring appropriate follow-up with their leads and clients.

To the fullest extent permitted by law, Superior Vanguard Systems shall not be liable for lost leads, missed communications, business interruption, or other damages resulting from delayed, failed, or incomplete automated communications.

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24. Force Majeure

Superior Vanguard Systems shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, power outages, internet service interruptions, telecommunications failures, cyber attacks, data breaches originating from third-party providers, government actions, labor disputes, war, terrorism, or failures of third-party service providers or infrastructure.

During any such event, the obligations of Superior Vanguard Systems shall be suspended for the duration of the event and for a reasonable recovery period thereafter.

Users acknowledge that the Services rely on third-party technologies and communication networks that are outside of the control of Superior Vanguard Systems.

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25. Governing Law

These Terms and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any legal action or proceeding that is not subject to arbitration shall be brought exclusively in the state or federal courts located within the State of California, and the parties hereby consent to the personal jurisdiction and venue of such courts.

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26. SMS and Automated Messaging / TCPA Compliance

Superior Vanguard Systems provides automated communication tools, including SMS, email, and other messaging services, to facilitate lead management and customer engagement.

Users are solely responsible for obtaining all necessary consents and authorizations from recipients in accordance with applicable laws, including but not limited to the Telephone Consumer Protection Act (“TCPA”), the Controlling the Assault of Non-Solicited Pornography And Marketing Act (“CAN-SPAM”), and any other federal, state, or local regulations governing electronic communications.

By using the Services, users agree to:

Only send messages to recipients who have explicitly opted in or provided prior express consent.

Provide clear opt-out instructions in all communications, as required by law.

Immediately honor any opt-out requests received from recipients.

Superior Vanguard Systems does not monitor or control the content of user messages. To the fullest extent permitted by law, Superior Vanguard Systems shall not be liable for any claims, fines, penalties, damages, or expenses arising from the user’s use of the Services in violation of applicable messaging laws or regulations.

Users agree to indemnify and hold harmless Superior Vanguard Systems, its owners, affiliates, employees, and contractors from any claims, liabilities, or damages resulting from violations of SMS, email, or automated messaging laws.

By using the Services, users acknowledge that compliance with all messaging laws is their responsibility and that failure to comply may result in civil or regulatory liability.

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27. Contact Information

For questions regarding these Terms or your rights:

Kristina M Karim DBA Superior Vanguard Systems

Email: [email protected]